Product Return & Warranty information
We at Vault2u are committed to providing our Customers with a level of service that exceeds expectations.
We comply with all obligations under Australian consumer law, so if you have any concerns with a product purchased off Vault2U, please contact us at firstname.lastname@example.org. If the return is agreed Vault2U will give a Return Authority (R/A).
- ALL returns require a proof of purchase (invoice). If you have misplaced your invoice contact us at email@example.com
- All credits/debits will be allocated/deducted from paypal/credit account linked to your customer account on VAULT2U.
PLEASE NOTE: Goods must be returned in a secure carton/package. If reusing original packaging make sure original shipping label is covered or removed.
VAULT2U does not assume responsibility for misdirected, lost or damaged shipments. This is the customer’s responsibility.
REASONS FOR RETURN
2. DISPATCH ERROR
IMPORTANT NOTE – SHIPPING RECEIPTS: For return shipping refund to be given, a receipt from a registered courier/freight service needs to be included with your return parcel, or emailed to firstname.lastname@example.org after the package has been dispatched.