We at Vault2u are committed to providing our customers with a level of service that exceeds expectations.
We comply with all obligations under Australian consumer law, so if you have any concerns with a product purchased on vault2u.com , please contact us at firstname.lastname@example.org return approval.
-ALL returns require a proof of purchase (invoice). If you have misplaced your invoice contact us at email@example.com
-For ALL returns please download and complete the Returns Form PDF available on the Returns page of www.vault2u.com. This needs to be included with the item(s) you are returning.
-All credits/debits will be allocated/deducted from paypal account linked to your customer account on VAULT2U.
PLEASE NOTE: Goods must be returned in a secure carton/package and in original product wrapping. If reusing original shipping packaging make sure original shipping label is covered or removed.
VAULT2U does not assume responsibility for misdirected, lost or damaged return shipments. This is the customer’s responsibility.
If your purchase is the wrong size/colour, we are happy to exchange/refund. However we ask that you pay for the shipping both to and from our warehouse.
Product Exchanges accepted up to 14 days from date of purchase.
We do not offer exchanges on international orders (outside Australia).
Goods must be returned in an unused condition with original packaging intact.
If the goods are faulty due to a manufacturing defect, Vault2U will have the option of repair or replacement.
Warranty claims are accepted up to 60 days from date of purchase.
Once the item has reached our warehouse we will review, and if deemed faulty, damaged, or if we shipped you the incorrect item, we will refund you for shipping charges incurred, and (if applicable) cover the shipping cost of the product replacement.
IMPORTANT: For return shipping refund to be given, a receipt from a registered courier/freight service needs to be included with your return parcel, or emailed to firstname.lastname@example.org the package has been dispatched.