Product Return & Warranty information
We at Vault2u are committed to providing our customers with a level of service that exceeds expectations.
We comply with all obligations under Australian consumer law, so if you have any concerns with a product purchased on vault2u.com , please contact us at admin@manta.com.au for return approval.
- ALL returns require a proof of purchase (invoice).
- All credits/debits will be allocated/deducted from paypal account linked to your customer account on VAULT2U.
PLEASE NOTE: Goods must be returned in a secure carton/package and in original product wrapping. If reusing original shipping packaging make sure original shipping label is covered or removed.
VAULT2U does not assume responsibility for misdirected, lost or damaged return shipments. This is the customer’s responsibility.
EXCHANGES
- If your purchase is the wrong size/colour, we are happy to exchange. You will need to pay for the shipping both to and from our warehouse and return to stocks fees up to $40 depending on the item.
- Product Exchanges are accepted up to 14 days from date of purchase.
- We do not offer exchanges on international orders (outside Australia).
- Goods must be returned in an unused condition with original packaging intact.
FAULTY/WARRANTY
- If the goods are faulty due to a manufacturing defect, Vault2U will have the option of repair or replacement.
- Warranty claims are accepted up to 60 days from date of purchase.
- You will be asked to provide proof of the manufacturing defect and Vault2u will then decide if the problem is the fault of Vault2u.
- IMPORTANT: For return shipping refund to be given, a receipt from a registered courier/freight service needs to be included with your return parcel, or emailed to admin@manta.com.au after the package has been dispatched.
